CAMMEO
Refund & Exchange Policy
Every CAMMEO piece is inspected with care before it reaches you. For this reason, refunds and exchanges are accepted only in two cases — a manufacturing defect, or an item that does not match your order.
✦
Eligible
- A clear manufacturing defect in the silver or leather
- An item that differs from what was ordered — wrong product, size, or colour
Not Eligible
- A change of mind after delivery
- Dissatisfaction with design or size, without an actual defect
- Any sign of wear or use
- Personalised pieces — unless the engraving itself was executed incorrectly
3 Days
Reporting Window
Contact us within three days of receiving your order, with clear photographs of the defect or mismatch.
How to Report
Write to us with your order number and photographs of the piece. We review every case within 48 hours.
Resolution
Once confirmed, we offer either a replacement or a full refund. Shipping costs are covered entirely by CAMMEO in both cases.