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Shipping & Exchange Policy

Last updated — July 2026

At CAMMEO, every piece is handled with care from our hands to yours. This page explains our shipping timelines, and how our exchange policy works.

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Shipping

  • We currently ship to Arab countries only
  • Delivery within Egypt takes 7 to 10 business days
  • Shipping cost varies by governorate and is calculated at checkout
  • Tracking numbers are not currently available for shipments
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Warranty Card

Every CAMMEO order arrives with a warranty card inside the package. This card is your proof of authenticity and is required to process any exchange request under this policy.

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Exchange Policy

We want you to love what you receive. Exchanges apply to all products, but only under the following conditions:

  • A proven manufacturing defect, or
  • A shipping error (wrong item received)

Exchange requests must be made within 3 days of receiving your order. If approved, the exchange is processed with no additional cost to you.

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Returns

CAMMEO does not offer monetary refunds. All approved claims are resolved through product exchange only.

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How to Request an Exchange

  1. Contact us via WhatsApp or email with your order number and a photo showing the defect or error
  2. Our team reviews your request and warranty card
  3. Once approved, we ship your replacement piece at no extra cost
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Not Eligible for Exchange

  • Change of mind after delivery
  • Misuse or damage caused by the customer
  • Requests made after the 3-day window
  • Missing warranty card